Our soft collection process entails:
- Within 48 hours of accounts hand over an official demand is despatched – where required;
- Debtors are contacted via sms, telephone calls, email, letters and statements sent (fax, email) to them – should it be necessary;
- Collect payments or make payment arrangements with debtors by means of cash payments or electronic payment arrangements – as per the clients requirements and processes;
- Collect payments or make payment arrangements with debtors for short payments or rejections;
- Receive proof of payments and reconcile against outstanding debtors;
- If no payment is received within stipulated days, the debtor will be informed that they will be handed over for legal collection.